Iron Mountain
Full Time 
Bengaluru 
0 – 1.5 Year 
4-6 LPA 
Any Graduate
Key Areas of Responsibility
Evaluate each customer request and understand the scenario to provide right resolution.
Responsible to update critical customer profile data in database systems based customer requests.
Research and pull various reports and documents from internal systems based on client request and requirement
Responsible to ensure operational service delivery, custom support and reporting needs are met
Reporting and tracking of metrics such as monitoring SLA’s, tracking progress, providing periodic status reports to relevant parties.
Mentoring – imparting your own experiences on to the team to guide them in support of our internal customers
Qualification Required
- Any Graduate/ Post Graduate who have great Customer Support Skills, could be a Fresher with upto 1.5 Years of Experience
Iron Mountain
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.